Returns & Exchanges at MySoft

We want you to love your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process makes returning or exchanging your items effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the pre-paid shipping label provided via email and securely package your items.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; ensure the original packaging is used to protect the garments during transit.

• 4.
  Receive Your Refund

  After our team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.