Frequently Asked Questions
Everything you need to know about shopping with MySoft
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment dimensions, as sizing can vary between different styles and fabrics.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery if you need your items sooner.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' through Klarna.
Are your materials sustainably sourced?
At MySoft, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are working toward a 100% sustainable catalog by 2025.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.